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Help and Support

At Open Building Insights we are committed to providing you with the best possible experience and results. We understand the importance of continuous improvement, and our team is dedicated to enhancing the model, refining the data, and optimizing the output on an ongoing basis.

Your feedback is invaluable to us, and we welcome any suggestions or concerns you may have. Whether you have questions about using the interface, encounter technical issues, or wish to collaborate on further improvements, our support team is here to assist you every step of the way. Together, let's work towards achieving even greater success!

Contact Us
     

Nishant
Narayan

Programme Manager, Integrated Energy Access Planning

[email protected]

SEforALL

Alexandros
Korkovelos

Senior Officer, Energy Planning

[email protected]

SEforALL

Elizabeth
Wangeci Chege

Energy Efficiency and Cooling Specialist

[email protected]

SEforALL

Cristina
Dominguez

[email protected]

Former SEforALL

Mattia
Marconcini 

Data Scientist and Project Manager

German Aerospace Center (DLR)

Stephen
J. Lee

Data Scientist

[email protected]

Open Energy Maps

Trayana
Damyanova

Project Manager

First & Second Year Implementation

IBM, Poland

Andras
Varga

Data Architect

Second Year Implementation

IBM, Slovakia

Vasyl
Chepara

Data Scientist

First & Second Year Implementation

IBM, Slovakia

Marlieke
Kerremans

Product Manager

First & Second Year Implementation

IBM, Netherlands

Christine
Arnold

Research Assistant

First Year Implementation

IBM, Germany

Premjit
Balasundaram

Senior Delivery Project Executive

Second Year Implementation

IBM, India

Artem
Buts

Junior GenAI Data Scientist

Second Year Implementation

IBM, Slovakia

Diana
Calde

Climate Scientist, Geospatial Developer

First Year Implementation

IBM, Phillipines

Matej
Cech

Front-end, Cloud Developer IBMCloud Jr.

First & Second Year Implementation

IBM, Slovakia

Geeth
Devara

Student Support

Second Year Implementation

IBM, India

Pavol
Jesensky

Cloud Architect

First Year Implementation

IBM, Slovakia

Robert
Jostiak

Cloud Developer IBMCloud Jr.

First Year Implementation

IBM, Slovakia

Vladimir
Kacur

Cloud Developer IBMCloud Sr.

First Year Implementation

IBM, Slovakia

Katherine
Kinlocke

Business Analyst

First Year Implementation

IBM, United Kingdom

Hendrik
Loffel

Data Scientist & Automation Expert

First Year Implementation

IBM, Germany

Shobha
Mani

Sustainability Accelerator Lead

Second Year Implementation

IBM, India

Yukti
Makkar

Project Manager

Second Year Implementation

IBM, India

Stefan
Masnik

Junior GenAI Data Scientist

Second Year Implementation

IBM, Slovakia

Jordynn
McKnight

UX Designer, UX Research

Second Year Implementation

IBM, Netherlands

Yana
Prosvirova

CSR Support

First Year Implementation

IBM, Austria

Tim-Noah
Schmidt

Data Architect/Engineer

First Year Implementation

IBM, Germany

Raphael
Sgier

Data Scientist

First Year Implementation

IBM, Switzerland

Chhitij
Singh

Data Scientist

First Year Implementation

IBM, India

Ryan
Soliveres

User Interface Developer

Second Year Implementation

IBM, Phillipines

Milos
Sykora

DWH Data Leader

First Year Implementation

IBM, Slovakia

Renata
Ujhaziova

DL/Computer Vision Expert

First Year Implementation

IBM, Slovakia

Grace
Wambui Kamau

Programme Assistant, Sustainable Cooling

[email protected]

SEforALL

Juliam
Cantor

Energy Planning Analyst

[email protected]

SEforALL

February 2025

February 13th, 2025

Data changes
  • Change of the source for building heights to Open Buildings 2.5D Temporal Dataset to facilitate worldwide coverage

Platform changes
  • Introducing Changelog to track platform and data related changes
  • Revising the flow of the custom polygon creation on the map page

January 2025

January 30th, 2025

Platform changes
  • Renaming APIs to seforall from an incorrect naming
  • Fixing a problem with large districts not loading in Chrome

January 2025

January 16th, 2025

Data changes
  • Introducing seven new states in India: Assam, Jharkhand, Nagaland, Mizoram, Tamil Nadu, Kerala and Madhya Pradesh
  • Introducing a README file to OBI when downloading data
  • Explicitly stating licensing of data

Platform changes
  • Zipping downloadable data

December 2024

December 18th, 2024

Platform changes
  • Change in the "Draw an Area" behavior allowing to move the map to the correct location before starting to draw a polygon
  • Adding a customized loading screen for mobile devices
  • Introducing tabs in the building related popup window, shrinking their size by organizing data into categories